For international customers:
1. Scope of application
The following terms and conditions apply to all orders placed via our online shop
2. Contracting party, conclusion of contract
Contracting party, conclusion of contract The purchase contract is concluded with Smil Kaffe, represented by Michael Sabro.
The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. By clicking on the order button, you place a binding order for the goods contained in the shopping basket. Confirmation of receipt of the order together with acceptance of the order is sent immediately after sending by an automated e-mail. With this e-mail confirmation, the purchase contract is concluded.
A binding contract can also be concluded beforehand as follows: If the payment method PayPal is chosen, the contract is concluded at the time of the confirmation of the payment instruction to PayPal.
3. Shipping costs
Shipping costs will be added to the stated product prices. Shipping cost for unclaimed international parcels returned to us will be deducted in case of a refund.
The following payment methods are available in our online shop: Credit card: We accept various credit cards.
Paypal: You pay the invoice amount via the online provider Paypal. You must be registered there or register first, legitimise yourself with your access data and confirm the payment instruction to us (exception: guest access). You will receive further information during the ordering process. If you choose the payment method Paypal/Paypal Express, an additional 0 percent of the purchase price will be charged. Instant bank transfer: You must log in to your bank account and confirm the payment.
A self-collection is not possible.
6. Parcel locker
We do not deliver to parcel lockers outside Germany.
7. Retention of title
The goods remain our property until full payment has been made.
8. Transport damage
If goods are delivered with obvious transport damage, please complain about such faults to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to be able to assert our own claims against the carrier or transport insurance.
9. Warranty and guarantees
The German statutory law on liability for defects applies. Information on any applicable additional warranties and their exact conditions can be found with the product.
10. Returns / Right of withdrawal
As a sustainability-oriented company, we are happy if goods are only ordered if you want them. Should you nevertheless wish to return something, this is of course possible within the framework of the German legal regulations.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the first goods.
To exercise your right of withdrawal, you must inform us at or Smil Kaffe, Odenwaldring 153, 63069 Offenbach am Main, Germany by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we must repay you all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to make a repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
SAMPLE CANCELLATION FORM
(If you wish to cancel the contract, please complete and return this form)
- To Smil Kaffe, Odenwaldring 153, 63069 Offenbach am Main, Germany. ()
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper communication) - Date
(*) Delete as applicable
We reserve the right to adjust the price of our subscription if our overall cost situation changes. Reasons for this may be, for example, changes in green coffee, energy or delivery costs, etc.
We will announce the adjustment at least 14 days in advance. Non-consent can be indicated by cancelling the subscription.
12. Contract text storage
The text of the contract will not be stored by us.
13. Contract language
The language available for the conclusion of the contract is German.
14. Severability clause
Should any provision of these General Terms and Conditions be invalid, this shall not affect the validity of the remaining provisions.